Sales Order Standard Terms and Conditions

Pricing – Price stated includes all taxes except state or local sales or use tax or similar taxes which Seller is required by law to collect from Buyer. Such taxes, if any, shall be separately stated in Seller’s invoice and paid by Buyer.  If Buyer is exempt from any taxes, Buyer shall furnish to Seller an appropriate tax exemption certificate. Shipping and delivery charges are not included in prices.

Terms of Payment - 2% 10 days, Net 30 Days.

Invoicing Terms-

1.          Rail and Accessories are invoiced in full upon shipment.

2.         Headwall products (Pre-manufactured Assemblies) are typically shipped in two phases, rough-ins and final assemblies. 33% of the order total will be invoiced upon shipment of the rough-ins.  The balance of order will be invoiced upon shipment of the final assemblies.

Lifespan Healthcare, LLC, must agree in writing to invoice terms changes.

Changes – Seller will accept no changes to a purchase order unless authorized in writing by Buyer and acknowledged by Seller. Buyer accepts that changes may result in an adjustment of price and/or delivery schedule.

Delivery – Goods shall be shipped F.O.B Point of Delivery, Norcross, Ga.

Shipping and delivery charges shall be billed to the buyer upon shipment of product.

Quotation – A quotation expiration date is included on quote.  Standard lead-time for Rails and Accessories is 4 weeks from order receipt.  The lead-time for Pre-Manufactured Assemblies is 8 weeks from submittal final approval.

Warranty - Our official warranty policy can be found on line at www.lifespandirect.com/warranty.

Returns – No product can be returned without a Return Authorization from Lifespan Healthcare, LLC.  

1.          Returnable Items:  Rail and Accessories returns are subject to a 25% restocking fee.  Customer is responsible for return freight. All Goods subject to Incoming Inspection.

2.          Not Returnable: Pre-Manufactured Assemblies are project specific and therefore are not returnable. Medical gas hoses are not returnable and medical gas blocks out of their sealed plastic bags are not returnable.

Cancellations – Rails and accessories product orders can be cancelled anytime prior to shipment.  After shipment the above stated return policy applies.  Pre-Manufactured Assemblies if cancelled after submittal approval may result in a prorated charge of no less than 25% of order total being assessed.  The final cost of cancellation will be determined by the stage of the project, ie manufacturing cost, materials cost and other expenses already incurred.